We want you to love your new item and it's hard to know that from a picture on a webpage. That’s why every product purchased on our website comes with a 30-day money back guarantee.

Here’s how it works: Starting from the day you buy any product from accessimpact.co.uk, you have the next 30 days to decide if it's for you. If it’s not the right fit, you can return for a refund per our return policy or exchange for another piece.

Please note: We do not offer refunds on custom built bespoke bicycles. All sales are final on custom products.

If you decide that your new item isn’t for you, you can return or exchange it within 30 days of your purchase. Simply fill out the return form HERE to begin the process.

Please note that return shipping arrangements and costs are the responsibility of the customer. We recommend using a tracked shipping service for your return.

Shipping fees are non-refundable and refunds will only cover the cost of the returned item(s), less any original shipping charges.

For exchanges, the original purchase will be refunded less any shipping fees, and the replacement order can then be placed through our webstore as a new purchase.

Please note that the 30-day return period does not restart following an exchange. If you decide to return an exchanged item, the remaining time from your original 30-day return window will still apply.

Returned items must be unused and returned in their original packaging and condition.

We do not offer refunds on custom-built bespoke bicycles.

Your order will be packaged and shipped promptly. Please see our typical delivery times and shipping methods listed below by brand. Please note the order cutoff time is 14:30. If orders are place after the cutoff time they will be processed the next business day.

Thousand: ships from our UK warehouse with a Tracked 48hr service and should be delivered within 1-3 working days of being placed through our website. Order cutoff time is 14:30.

Pelago: ships from our UK warehouse with a Tracked 48hr service and should be delivered within 1-3 working days of being placed through our website. Order cutoff time is 14:30.

MilaMily: ships from our UK warehouse with Royal Mail Tracked 24™ and should be delivered within 1 working day of being placed through our website. Order cutoff time is 14:30.

Monroe: ships from our German warehouse with DHL GoGreen™ and should be delivered within 10-15 working days of being placed through our website.

Our warehouse team takes a much deserved break on weekends and public holidays, so orders placed on those days will be delayed by 1 business day.

Our team moves quickly to get your order shipped out ASAP, which means that we aren’t able to make any changes to an order once it’s been placed.

It’s easy! Just visit our Returns Center HERE, fill out the form, and we’ll get back to you with the return instructions and next steps.

Please note that customers are responsible for arranging and covering the cost of return shipping unless otherwise agreed in advance. We recommend using a tracked shipping service for your return.

Items must be returned in new, unused condition with the original tags and packaging in order to be processed correctly. All shipping fees are non-refundable.

We will issue a refund once your return is received and inspected at our warehouse. Funds should be available in your account within 7 working days.

We currently ship exclusively to the United Kingdom. Please reach out through our Contact page to make an inquiry about shipping outside of this areas.

We offer free shipping with Royal Mail Tracked 48™ and DHL GoGreen™ on orders over £50

We do not.

Yes! Thousand helmets have a 1-year limited warranty. Restrictions do apply - to receive more information about our warranty, please email us.

In UK & Europe: EN 1078 certified for bicycling, skateboarding, and roller skating.

Thousand helmets' certifications also cover e-bicycles and e-skateboards (outside of the Netherlands).

In the US: CPSC and ASTM F1492 certified for bicycling, roller, and in-line skating, kick scooter riding, long-boarding, and skateboarding.

Learn more on our Safety Page.

A snug fit is key to making sure your helmet keeps you safe. Be sure to adjust the straps so that they fit comfortably under your chin. If the helmet is too loose, turn the dial clockwise on the fit system in the back to tighten it. If it’s too tight, turn the dial counterclockwise to loosen. Your helmet should not move back and forth or side to side when it’s properly fitted. Click HERE to view our Fit Guide.

View our Fit Guide HERE.

Our Thousand Jr. collection is one size only. Measurements range from 49cm-53cm. You can definitely opt for this collection as an adult!

The PopLock is the removable magnetic logo on the back right of the helmet. Pop it out, place your bike lock through it, and you can conveniently and securely lock your helmet to your bike so you don’t have to take it with you everywhere you go. If your helmet is ever stolen while locked to your bike, we’ll replace it for free.

The PopLock is 25.4mm in diameter and is designed to fit the majority of locks on the market (U-locks, chain locks, and cable locks).

Yes, all of Monroe products are intentionally vegan and made with sustainable material like RPET (recycled plastic bottles), organic hemp, and cotton canvas.

No you won’t. The bags are designed so that the hooks fall away from your body when the bags are worn as a backpack. If you find this doesn't work for you, you have the 30-day period to return or exchange it. See details above.

Monroe uses only the finest materials to make the bags. The materials are durable and waterproof. Because of the seams, the bags themselves are highly weather resistant but not waterproof. If you expect to be in extended and heavy rain showers, we recommend you purchase the Monroe Shower Cap rain cover for added protection against the elements.

You can clean your helmet’s exterior shell, interior pads, and fit system with mild soap and water, but don’t submerge it.

The general recommendation is to replace your helmet every 3 years. If you’re ever in an accident and the helmet was impacted, replace it immediately.

We recommend keeping your helmet out of direct sunlight and in a dry, temperate place. To avoid heat damage, don’t store your helmet in a dark vehicle or near a heat source.

Thousand Inc is happy to send you a replacement PopLock! Email customercare@explorethousand.com so they can send one your way.

Please note that UK customers will have to pay $15 USD for international shipping.

Yes, Thousand Inc offers replacement fitpads. Please email customercare@explorethousand.com with the following information:

helmet size

photo of the inside of your helmet (white stickers)

shipping address and phone number

Please note that there is a $5-$25 USD international shipping charge for UK customers.

Warm water with a touch of dish soap on a rag should do the trick.

We view IMPACT PRODUCTS as a vehicle to help drive social change, not just as a business. Our focus is on transportation and how people move around cities. We are committed to supporting positive environmental change in our local communities by advocating for and facilitating bicycle use, supporting infrastructure initiatives, and increasing awareness of the long term effects of fossil fuel overuse.

We'd love to hear from you. Please visit our Contact page to get in touch and we will reply promptly.