Privacy & Terms of Use

1. Introduction

This Privacy & Terms of Use notice explains how personal data is collected, used, and protected when you visit or interact with this website.

This website is operated under the trading name Access Impact, which is a trading name of Impact Products Ltd.

By using this website, you agree to the terms set out below.

2. Data Controller

The data controller responsible for personal data collected through this website is:

Impact Products Ltd
Company Number: 15112753
VAT Number: GB452175110

Registered office:
82 James Carter Road, Unit A
Mildenhall
IP28 7DE
United Kingdom

Impact Products Ltd is registered in England and Wales.

If you have any questions about how your personal data is handled, or wish to exercise your data protection rights, you may contact us via the contact form available on this website.

3. Personal Data We Collect

We may collect and process the following categories of personal data:

  • Information you provide when submitting a contact or enquiry form (such as name and message content)

  • Order and transaction information where purchases are made

  • Technical and usage data, including IP address, browser type, device information, pages visited, and referring URLs

  • Cookie and analytics data used to understand website performance and improve user experience

We do not intentionally collect special category (sensitive) personal data.

4. How and Why We Use Personal Data

We process personal data for the following purposes:

  • To respond to enquiries and customer communications

  • To process and fulfil orders and provide contracted services

  • To operate, maintain, and improve the website

  • To prevent fraud and protect the security of the website

  • To comply with legal and regulatory obligations

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Performance of a contract
    Where processing is necessary to fulfil an order or provide requested services

  • Legitimate interests
    Where processing is necessary to operate the website, respond to enquiries, improve services, and maintain security

  • Consent
    Where you have actively opted in to receive marketing communications or non-essential cookies

You may withdraw consent at any time through the relevant controls or by contacting us via the website contact form.

6. Cookies and Analytics

This website uses cookies and similar technologies to ensure proper functionality and to analyse website usage.

Cookies may include:

  • Essential cookies required for website operation

  • Analytics cookies used to understand visitor behaviour

  • Preference cookies that remember user settings

Where required, cookie consent is requested through a banner or preference tool.

You may also manage cookies through your browser settings at any time.

7. Sharing of Personal Data

We may share personal data with trusted third-party service providers who assist with:

  • Website hosting and infrastructure

  • Payment processing

  • Analytics and performance monitoring

  • Order fulfilment and logistics

These third parties process data only on our instructions and are subject to contractual data protection obligations.

We do not sell personal data.

8. International Data Transfers

Some service providers may process personal data outside the United Kingdom or European Economic Area.

Where this occurs, appropriate safeguards are implemented, including standard contractual clauses or other lawful transfer mechanisms recognised under UK GDPR.

9. Data Retention

Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, including:

  • responding to enquiries

  • fulfilling contractual obligations

  • complying with legal, accounting, or regulatory requirements

Retention periods vary depending on the nature of the data and applicable legal obligations.

10. Your Rights Under UK GDPR

You have the following rights under UK data protection law:

  • The right to request access to your personal data

  • The right to request correction of inaccurate or incomplete data

  • The right to request erasure of your personal data

  • The right to request restriction of processing

  • The right to object to processing in certain circumstances

  • The right to withdraw consent where processing is based on consent

  • The right to lodge a complaint with the UK Information Commissioner’s Office (ICO)

Requests may be made using the contact form available on this website.

11. Website Use

You agree not to misuse this website or attempt to interfere with its operation, security, or functionality.

All content is provided for general information purposes only and may be updated or amended without notice.

12. Limitation of Liability

While we take reasonable care to ensure the accuracy of information on this website, we make no warranties or representations as to completeness or suitability for any particular purpose.

To the fullest extent permitted by law, Impact Products Ltd shall not be liable for losses arising from use of this website.

13. Changes to This Policy

We may update this Privacy & Terms of Use notice from time to time.

Any changes will be published on this page and will take effect immediately upon posting.

14. Company Information

Access Impact is a trading name of Impact Products Ltd
Company Number: 15112753
VAT Number: GB452175110

Registered office:
82 James Carter Road, Unit A
Mildenhall
IP28 7DE
United Kingdom